Refund policy

Last updated 20 October 2026

14-day money-back guarantee

If DutyTag isn't right for you, ask for a refund within 14 days of any purchase and you'll get the full amount back. This covers the one-off Shop Check, the first payment of a monthly plan and the first payment of a yearly plan. You don't need to give a reason.

Renewals

Monthly and yearly plans renew automatically until you cancel. You can cancel at any time from your account; you keep access until the end of the period you paid for. Renewal payments can be refunded within 14 days if you didn't use the service after the renewal.

How to ask for a refund

Email hello@dutytag.com from the address you paid with, or contact Polar, our payment provider, through the link in your receipt. Refunds go back to the original payment method, usually within 5 to 10 working days.

Your legal rights

This policy adds to, and does not limit, any rights you have under the consumer law where you live.